Privacy Policy
Effective Date: August 8, 2025
San Luis Obispo Heart (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information You Provide: Name, email address, phone number, mailing address, insurance information, and any other details you submit via contact forms, appointment requests, or membership applications.
- Health Information: Any health-related information you choose to share with us via secure forms or communications is considered Protected Health Information (PHI) under HIPAA and is handled in compliance with HIPAA regulations.
- Technical Information: IP address, browser type, device type, and browsing activity collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to inquiries
- Provide medical services and membership benefits
- Send important updates about your care or our services
- Improve our website and patient experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. We may share your information only in the following situations:
- With Your Consent – when you authorize us to share your information.
- For Treatment, Payment, and Operations – with healthcare providers, insurance companies, and billing partners as necessary to provide care.
- As Required by Law – to comply with legal obligations or respond to lawful requests.
4. HIPAA Compliance
Any PHI you provide to us is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect your PHI and limit access to authorized personnel only.
5. Cookies & Website Analytics
We may use cookies and analytics tools to improve site functionality and measure visitor engagement. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our site.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access and request copies of your PHI
- Request corrections to your PHI
- Request restrictions on how your PHI is used or disclosed
- Receive an accounting of disclosures of your PHI
- Withdraw consent for certain communications
To exercise your rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
San Luis Obispo Heart
1370 Chorro Street
San Luis Obispo, CA 93401